Refund Policy
Last Updated: 01/10/2023
1. Refund Eligibility:
Refunds will be considered only under the following circumstances:
a. Non-Delivery: If the ordered item is not delivered by the vendor within the specified delivery timeframe.
b. Incorrect Product: If the product delivered is different from what was ordered.
c. Non-Functional or Damaged Product: If the delivered product is found to be non-functional, defective, or damaged.
2. Notification Period:
To be eligible for a refund, customers must notify the Bhooka Bolavo India team within 24 hours of receiving the delivery. The notification should be sent via email to [support@bhooka.in] with the subject line "Refund Request - Order #[Order Number]."
3. Required Information:
When reporting a refund request, customers must provide the following information:
a. Order Number
b. Clear photos or videos demonstrating the issue with the delivered product
c. A detailed description of the problem
4. Refund Process:
Once the refund request is received, Bhooka Bolavo India Private Limited will initiate an investigation. The customer will be informed of the decision within [X] business days. If the request is approved, the refund will be processed using the original payment method.
5. Refund Timeframe:
Refunds may take 7 business days to be processed, depending on the payment method and banking institutions. Customers will be notified once the refund has been initiated.
6. Exclusions:
Refunds will not be provided under the following circumstances:
a. Change of mind or buyer's remorse.
b. Delayed delivery due to factors beyond the vendor's control, such as natural disasters, strikes, or other unforeseen events.
7. Contact Information:
For any refund-related inquiries, please contact our customer support team at [support@bhooka.in] or [customer care number].
8. Policy Changes:
Bhooka Bolavo India Private Limited reserves the right to update or modify this refund policy at any time. Users will be notified of any changes through the website.
By placing an order with Bhooka Bolavo India Private Limited, you agree to and accept the terms of this refund policy.