Cancellation Policy
Last Updated: 01/10/2023
Bhooka Bolavo India Private Limited ("Bhooka") is committed to providing our customers with a seamless shopping experience. This Cancellation Policy outlines the terms and conditions regarding the cancellation of orders placed on our platform.
1. Order Cancellation Timeframe:
a. Orders can be canceled only until the order status changes to "Out for Delivery" or a similar status indicating that the order is in the delivery process.
b. Once the order has progressed to the delivery stage, cancellation requests will not be accepted.
2. How to Request Cancellation:
a. Customers can request order cancellation by logging into their Bhooka account and navigating to the order history section.
b. Cancellation requests can be initiated by clicking on the "Cancel Order" option next to the relevant order.
3. Confirmation of Cancellation:
a. Customers will receive a cancellation confirmation email once the cancellation request is successfully processed.
b. In case the order has already moved to the delivery stage, the cancellation request may be declined, and the customer will be notified accordingly.
4. Refund Process:
a. If the cancellation request is accepted within the specified timeframe, a refund will be initiated using the original payment method.
b. Refunds may take [X] business days to reflect in the customer's account, depending on the payment method and banking institutions.
5. Exceptions:
a. In cases where the order has already been dispatched or is out for delivery, cancellation requests will not be entertained.
b. Customized or made-to-order products may have different cancellation policies, which will be communicated on the respective product pages.
6. Changes to Cancellation Policy:
a. Bhooka reserves the right to update or modify this Cancellation Policy at any time. Users will be notified of any changes through the website.
7. Contact Information:
a. For any inquiries or concerns related to order cancellations, please contact our customer support team at support@bhooka.in..
By placing an order on Bhooka, you acknowledge and accept the terms outlined in this Cancellation Policy.